First off—love that you’re sticking around! 🎉 To update your card:

1. Log in to your member portal.
   
2. Click your little profile photo (top right corner).
   
3. Choose Settings from the dropdown.
   
4. Hit Billing Info in the top right.
   
5. Click Update next to your current card.
   
6. Pop in your shiny new details and hit Update Card to save.
   
   

✨ Heads up: This is one of those things we can’t update for you on our end. BUT if you hit a tech snag, email us at [email protected] and we’ll help troubleshoot!

We’ll miss you—but here’s how to break up with us gracefully:

1. Log in to your account.
   
2. Click your profile avatar in the top right corner.
   
3. Choose Settings from the dropdown.
   
4. Click Billing Info in the top right.
   
5. Smash that Cancel button.
   
6. Confirm when prompted.
   

You’ll keep access until the end of your current billing cycle—and then poof 💨, access will end.
Need help or second-guessing your exit? Hit us up at [email protected].

Those emails are pure gold, so let’s fix this ASAP:

1. Check your spam or promotions folder—sometimes our stuff gets a little lost.
   
2. If you ever unsubscribed (even by accident), just resubscribing isn’t enough. Kajabi requires a double opt-in, meaning after you re-subscribe, you’ll get a confirmation email—you must click the link in that email to officially get back on the list.
   

🧠 Still nothing? You might’ve had a hard bounce (tech speak for “your email provider said nope”). This can happen if your inbox was full, your address changed, or your provider blocked us. You can’t see this status yourself—but we can. Just email us and we’ll dig in.

Deep breaths. First, make sure you're using the correct login link (you got it in your welcome email).
Forgot your password? Just click “Forgot Password?” on the login page and check your inbox.

Still stuck? We’ve got you. Shoot us an email and we’ll play tech detective.

Most of your goodies—like programs, replays, and paid offers—live inside your member portal. Once you’re logged in, you’ll see everything laid out like a digital buffet.

BUT! Some freebies, opt-ins, or downloads may not live in the portal—they’re email-only. So if you grabbed something free from us, check your inbox (and your spam folder, just in case).

Still can’t find what you’re looking for? Just reach out and we’ll point you in the right direction!

We know you’re busy, but we also know you don’t want to miss a single update from the community. Here’s how to fine-tune your notifications:

1. Log in to your member portal.

2. Click on your profile avatar in the top right corner.

3. Select Settings from the dropdown.

4. Head to Notification Settings.

5. Choose how you’d like to receive updates (email, app notifications, or both) for discussions, new content, and more.

Now you’ll get notified only about what matters to you. No more notification overload—unless you want it. You do you.

We hear you, and we get it! You don’t want to be drowning in notifications. Here’s how to hit the mute button:

1. Go to your Notification Settings (follow the steps from the previous FAQ).

2. Adjust the settings for what you want to hear about (or nothing at all).

3. Uncheck the notifications you don’t need, and hit Save.

Boom. You’ve got control over your community inbox now.

Yes, yes, and yes! You’re always on the go, so we’ve got you covered:

1. Make sure you’ve downloaded the Kajabi app (available in the App Store or Google Play).

2. Log in, go to your Notification Settings, and make sure app notifications are turned on.

3. Now you’ll get all the latest updates while you’re on the move.

Feel free to throw your phone across the room if you get a super exciting notification—but please, don’t break it.